Director, Customer Energy Management & Partnerships

The Director, Customer Energy Management & Partnerships brings energy and direction to a portfolio of strategic customers, shaping how Toronto Hydro delivers proactive, end-to-end service—from driving business and economic development to energy management services and programs through to strategic key account management. A progressive energy industry professional and leader, you design and execute strategies that strengthen relationships, elevate the customer experience, and drive meaningful outcomes across reliability, responsiveness, and electrification.

Staying close to the day-to-day, you ensure every Toronto Hydro’s interaction with customers delivers value while stepping in as a trusted navigator to quickly resolve issues and remove barriers. With a sharp focus on performance, you use data and insights to spot trends, manage risks, and continuously improve how we serve customers—driving strong results and building lasting trust.