Director, Customer Care Strategy & Enablement

Director, Customer Care Strategy & Enablement

FULL TIME SALARIED Calgary, AB, CA

3 days ago Requisition ID: 1243

Role Overview

The Director, Customer Care Strategy & Enablement, is responsible for defining and executing the strategic transformation roadmap for Customer Care at Xplore. This role will lead the evolution of the contact centre from a traditional support function into a modern, insight-driven, customer-centric organization that delivers measurable business value, operational excellence, customer retention, and differentiated customer experiences.

This leader will design and operationalize the long-term contact centre strategy focused on creating seamless and memorable customer journeys across the entire customer value chain while improving efficiency, reducing friction, enabling digital adoption, supporting retention, and creating opportunities for reinvestment into the business.

Operati...