Director Centre Operations at AMA

Drive operational excellence as Director of Centre Operations with AMA. This in-office role is essential for enhancing the member experience across Alberta's retail locations.

As the Director, you will lead AMA's multi-site retail operations, ensuring excellence and consistency in service delivery. Your ability to connect strategy to action will be key, along with your passion for operational integrity and innovation in retail experience.

Key Responsibilities: • Maintain and define operational policies across member services • Ensure compliance in inventory management and sales processes • Evaluate brand presentation through the Centre Visit Guide program • Oversee presentation standards at all AMA locations • Implement omnichannel solutions for improved engagement

Requirements: • Minimum 10 years of leadership in retail operations • Experience with SOP governance and audit compliance • Knowledge of inventory governance and vendor management • Strong relation...