Director Capability Design & Definition AIOps

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

The Capability Design Lead defines the strategy, architecture, and operating model for scalable AIOps, establishing standards across observability, data, automation, and AI-driven network operations while aligning initiatives to business value.

This role partners with Architecture, OSS, and Domain teams to ensure cohesive integration, prioritised use cases, and the successful delivery and long-term sustainability of AIOps capabilities at scale.

Your day to day will consist of

• Define and evolve the AIOps capability architecture, operating model, and blueprint across observability, data, automation, control loops, and AI-driven network operations.
• Lead capability maturity assessments, establish target-state roadmaps, and drive continuous improvement aligned ...