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Director/ Associate Director, Claims

Manulife

Hong Kong, Hong Kong, Hong Kong Full time February 20, 2026
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Found Description

Manulife Hong Kong is seeking fora Claims Director to be responsible for team performance across cashless process to group and individual claims. This will be a key role for adjudication of complex cases, handling complaint and regulatory responses, as well as contribution to claims-related projects.

Position Responsibilities

Daily Operations

  • Assist the CCRM in overseeing the entire claims journey and ad hoc tasks, including BAU of both reimbursement & cashless/preassessment processes.
  • Adjudicate and review complex or escalated cashless cases or claims, both major and minor, ensuring compliance with policy provisions and regulatory requirements.
  • Collaborate with stakeholders to manage complex cases, complaints, and appeals, ensuring smooth & professional resolution.
  • Monitor team performance and KPIs, focusing on continuous improvement to deliver enhance claims service that enhance customer experience.

    • Claims Risk Management

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    Found Details

    LocationHong Kong, Hong Kong
    CountryHong Kong
    TypeFull time
    CategoryBusiness Operations Specialists
    PostedFebruary 20, 2026

    About Manulife

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    Manulife

    Hong Kong, Hong Kong

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