Director, Account Management (Pharma)

The Director, Account Management owns and leads a major pharmaceutical account across EMEA, managing a portfolio of approximately USD 77M. This is a highly visible, hands-on leadership role that requires an uncommon combination: deep operational fluency in BPO service delivery alongside strategic commercial acumen in healthcare and life sciences.

The successful candidate will serve as the single point of ownership for client strategy, contract governance, financial performance, and service excellence. They will lead a team of four account managers, operate as the primary client interface at senior stakeholder level, and work closely with Operations, Finance, and Solution Design to protect margin, resolve escalations, and drive sustainable growth.

This account is operationally complex, commercially demanding, and requires someone who can navigate ambiguity, manage tough conversations, and execute with precision — while never losing sight of the long‑term partnershi...