Dir. Global Workforce Management & Optimization

Overview:
**Dir.
Global Workforce Management & Optimization** | Level: Director**
Recruiter: Manuel Garcia
This position reports to: Ivan Alarcon, Sr.
Dir, MS & Engagement Center, Americas
STATEMENT (defines the major functions/ purpose of the position)
The Director, Global Workforce Management and Optimization, is a key leader within Member Services Engagement Centers and is responsible for the development of the Engagement Centers workforce management capability, implementation and ongoing management of a best in class workforce management program and tools, including WFM desktop analytics, scorecards, KPIs, dashboards, and reporting.
The position will be responsible for defining the workforce management process and supporting governance model to ensure Service Partnership Agreements (SPA) are met at optimum cost.
This includes ongoing responsibility for forecasting and scheduling resources across Herbalife ́s Member Services Engagement Centers....