Found Description
The Role
As a Digital Workspace Specialist (L2) you will combine hands-on, on-site support with being part of the global team, responsible for ensuring a seamless experience for both internal colleagues and external customers. You will have two areas of responsibility; one coordinating the regional onboarding of new employees and providing face‑to‑face technical support in the Singapore office. The second you will also support our colleagues worldwide remotely and you will help triage customer platform issues as part of our follow‑the‑sun operating model, ensuring problems reach the right teams quickly and customers benefit from timely, high‑quality resolution.
You will diagnose and resolve incidents and service requests across Windows and MacOS devices, Microsoft 365, end‑user hardware, basic network connectivity, audio-visual conferencing solutions & Digital Products. This role requires strong hands‑on troubleshooti...