Found Description
About the job Digital Transformation Lead/Head
Our client is one of the leading, trusted, and innovative Digital Banks in the country.
The Role:
The Digital Transformation Project Lead / Head is responsible for managing and leading innovative, lean, and compliant to-be processes of the Operations Department in accordance with the bank's established policies, procedures, and prescribed service standards.
Responsibilities:
- Attain lean and efficient structure through automation and process re-engineering
- Recommending innovative, lean, and compliant to-be processes.
- Facilitate the implementation of to-be processes with clear desired performance metrics for re-engineered processes
- Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes
- Ensure adherence to service level agreements and established procedures
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