Found Description
About The Role
The Digital Support Product Manager owns the end‑to‑end customer‑facing experience for AI‑powered and self‑service support. This includes in‑product chat flows, help center portals, FAQ experiences, and the AI interaction design that customers encounter. This role exists because great AI without a great experience still fails customers. The Digital Support PM ensures that the experience layer is intentional, user‑centered, and continuously improving. You will work at the intersection of product management, customer experience, and AI design.
What You Will Do
- Own the product strategy and roadmap for digital self‑service and AI‑assisted support experiences
- Define and maintain in‑product chat flows, widget experiences, and help center structure across all supported products
- Design and iterate on the AI customer interaction experience and how customers initiate, navigate, and resolve issues through AI
- Part...
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