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Job Overview
Digital Solution Director – Pratt & Whitney Canada (PWC). Full-time position based in Longueuil, Quebec, Canada. The role focuses on leading digital initiatives for the Aftermarket business. Key Impact Areas
Influence Aftermarket organization, Finance, and Global Trade to synchronize digital strategy. Shape and execute strategies for software development, contact center operations, and Customer Master Data management. Deliver innovative solutions for data governance and omnichannel customer service. Primary Responsibilities
Ensure 24/7 availability of customer‑facing applications and subsystems. Oversee Customer Master Data team to maintain high data quality. Lead continuous‑improvement projects, meeting scope, budget, and timelines. Drive modernization of e‑commerce platforms (UX/UI) and support the Connected Services portfolio. Develop and maintain a long‑term vision and roadmap for customer service enhancements. Promote Agile methodology and d...
Digital Solution Director – Pratt & Whitney Canada (PWC). Full-time position based in Longueuil, Quebec, Canada. The role focuses on leading digital initiatives for the Aftermarket business. Key Impact Areas
Influence Aftermarket organization, Finance, and Global Trade to synchronize digital strategy. Shape and execute strategies for software development, contact center operations, and Customer Master Data management. Deliver innovative solutions for data governance and omnichannel customer service. Primary Responsibilities
Ensure 24/7 availability of customer‑facing applications and subsystems. Oversee Customer Master Data team to maintain high data quality. Lead continuous‑improvement projects, meeting scope, budget, and timelines. Drive modernization of e‑commerce platforms (UX/UI) and support the Connected Services portfolio. Develop and maintain a long‑term vision and roadmap for customer service enhancements. Promote Agile methodology and d...