Digital Service Manager

The primary mission of this role is to lead the service management and customer success operations of our brand web and mobile applications. You will ensure stable operations, excellent service performance, strong stakeholder engagement, and continuous improvement across all digital platform services.

Role purpose:

1. Service Management & Operations

• Own the end‑to‑end service lifecycle for digital platforms and mobile apps
• Ensure stable, predictable operation of digital platforms
• Coordinate with support teams and ensure proper ticket routing
• Monitor platform health, alerts, and performance dashboards
• Drive root cause analysis and follow‑up actions

2. Customer Success & Stakeholder Management

• Act as the primary point of contact for digital stakeholders
• Translate business needs into service improvemen...