Digital Service Manager

Job Description
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.

The primary mission of this role is to lead the service management and customer success operations of our brand web and mobile applications. You will ensure stable operations, excellent service performance, strong stakeholder engagement, and continuous improvement across all digital platform services.

Service Management & Operations

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• Own the end‑to‑end service lifecycle for digital platforms and mobile apps
  
• Ensure stable, predictable operation of digital platforms
  
• Coordinate with support teams and ensure proper ticket routing
  
• Monitor platform health, alerts, and performance dashboards
  
• Drive root cause analysis and follow‑up actions
  

Customer Success & Stakeholder Management
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