Digital Service Leader

Position Overview

As Digital Service Leader, you will lead the Canada Region, responsible for execution strategy and business results. You will manage a team of Tech Team Leads and Remote Service Specialists, support EHS initiatives, foster employee engagement, and achieve business targets. This role reports to the Regional Service Operations Leader.

Responsibilities

• Drive critical growth enablers such as service agreement base growth and repairs in partnership with Sales.
• Collaborate with ASLs and ASMs to align processes and increase effectiveness.
• Develop and maintain key customer relationships across the region.
• Build and execute robust customer connection processes.
• Own WIP responsibility with effective business forecasting.
• Manage budget control responsibilities, including expense containment for fleet, uniforms, tools, T&E, safety equipment, etc.
• Mitigate risk related to service agreements a...