Digital Service Desk Engineer

Leicester

We are seeking an enthusiastic and customer‑focused IT Technician to join our busy IT Department based at our Leicester office. This role combines technical support and customer service, supporting both on‑site and remote employees across the business. The IT team provides support to over 1,500 users across multiple locations throughout England and Scotland, and we are looking for someone with a proactive, can‑do attitude, excellent communication skills, and the ability to remain calm and confident under pressure.

The successful candidate will act as a primary technical responder, handling day‑to‑day incidents and service requests while ensuring timely resolution or escalation where necessary. The role involves delivering 1st and 2nd line support across hardware, software, audio‑visual systems, and end users, providing both desk‑side and remote assistance. You will also work closely with the wider IT team to support issue resolution and contribute to s...