Digital - Senior Manager/Manager, Omni Customer Logistics

THE ROLE

As the Senior Manager/Manager, Omni Customer Logistics, you will lead the team to:
• Establish an enduring omni strategy across all digital customer touchpoints
• Offer elevated, timely, and convenient customer logistics services
• Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive
• Identify and implement technology to enable consistent cross-channel capabilities
• Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day)

THE QUALIFICATIONS
The Senior Manager/Manager, Omni Customer Logistics has:
• Proven skills, education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce
• Experience in retail operations with exposure to supply ...