Digital Product Owner

Description

Responsible for the continuous growth and improvement of digital channels that engage customers at scale toward building lasting relationships. The team ensures our target experiences across episodes reach our customers -- managing a prioritized roadmap of features, co-creating experiences with cross-functional teams, growing the usage of experiences, and closing the loop on channel improvements.

Duties and Responsibilities

Prioritizing feature roadmap

Co-creating experiences for digital channels

Growing the penetration and usage of experiences

Implementing continuous channel improvements

Understanding business priorities and context and acting as the single point of contact for channel-related discussions

Competencies

Product Execution: feature specification, product delivery, product quality

Customer Insight: fluency with data, voice of the customer, user experience design