Digital Media Senior Associate - Customer Support (Projects) - Shopping

Overview

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Digital Media Senior Associate, you will be responsible for providing support to clients and advertisers on all aspects of Google's commerce products, including AdWords, Analytics, and Shopping.

Position Responsibilities

• Provide support to clients and advertisers on all aspects of Google's commerce products, including AdWords, Analytics, and Shopping.
• Provides prompt and efficient service to Account Managers including the appropriate escalation and consult channels.
• Maintains acceptable performance metrics such as quality, productivity, timeliness, and attendance.
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends t...