Digital Media Senior Associate - Customer Support (Projects) - M&A Std

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Digital Media Senior Associate Measurement and Attributions you will work on Google products like Google Analytics and Google Tag Manager to provide support to external customers, internal teams and Account Managers through chat, email and phone regarding data analysis or cross-functional product related issues.

Responsibilities

• Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to ...