Digital Media Senior Associate - Customer Support (Projects) - M&A Std

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Position: Digital Media Senior Associate Measurement and Attributions

Responsibilities

• Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues
• Partner effectively with second level escalation teams to solve customer cases that need specialist attention and care
• Readily c...