Digital Managed Services Consulting Manager, Oracle SCM & Procurement

The Managed Services Functional SCM Manager is responsible for overseeing the delivery of managed services to a portfolio of +/-10 clients and ensuring the overall success of the managed services department within an organization. This role involves managing a team of professionals, coordinating service delivery, developing client relationships, and driving operational excellence.

Key Responsibilities

• Service Delivery Management: Oversee the end-to-end delivery of managed services to clients in the Supply Chain Management area, ensuring adherence to SLAs, quality standards, and contractual obligations. Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues. Perform dual roles both as an independent performer of the SCM support issues and a team leader.
• Incident and Problem Management: Collaborate with cross functional ...