Digital Factory Support Analyst — Drive Production Reliability

Carrier Global Corporation seeks a Digital Factory Support Analyst to maintain CMES applications across Monterrey manufacturing sites. You will serve as the first contact for factory users, resolving incidents and documenting processes to enable standardized support practices.

Responsibilities include incident logging, troubleshooting, and improving system usability, with training and onboarding for users. This role requires IT/CS background, strong English communication, and familiarity with