Found Description
Responsibilities
- Translate customer journey maps into a comprehensive digital experience framework, defining all digital touchpoints from discovery to offboarding.
- Design a tiered access model for various client segments, including enterprise decision-makers, administrators, and individual employees.
- Own the member app experience, defining feature sets for booking, F&B ordering, service requests, and account management.
- Write detailed product requirements and user stories to guide the internal Tech team and external vendors.
- Collaborate with department heads (Operations, F&B, Finance, Sales) to ensure seamless software integration across the digital layer.
- Act as the primary liaison with the WorkspaceMan application vendor to manage the development and deployment roadmap.
- Lead user testing and feedback loops to iterate the digital experience based on member behavior and satisfaction data.