Found Description
- Melbourne | RACV Head Office
- Permanent Full Time | Hybrid Working
- Competitive Salary | Discounts on Selected RACV Products
Shape the future of RACV’s digital experiences
As our Digital Engagement & Conversation Analyst, you'll help drive digital channel growth, enhance customer journeys and contribute to the evolution of RACV's AI-powered member experiences.
Working across business, digital, technology and marketing teams, you'll identify opportunities to increase digital engagement, improve self-service experiences and optimise channel performance. You'll use customer insights and digital data to shape initiatives that improve sales, service and member outcomes across RACV's digital ecosystem.
You'll also play a key role in enhancing RACV's AI chatbot experience by reviewing conversational transcripts, identifying trends in chatbot performance and providing actionable feedback to deve...
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