Digital Desk Specialist with Expertise

Advance your career as a Digital Desk Specialist at Manulife, providing essential support to advisors and policy holders in a hybrid work setting. This role enhances the use of digital tools in the insurance sector.
Joining the Relationship Management team, you will focus on training advisors and assisting customers, primarily through the Vitality Program. Your subject matter expertise in E-Business challenges you to deliver exceptional customer service while navigating complex inquiries.
Key Responsibilities:
• Promote effective usage of digital investment tools
• Support advisors and back-office personnel in learning
• Help policy holders with the Vitality Concierge program
• Acknowledge and manage customer inquiries diligently
• Drive recommendations for service improvements
Requirements:
• Post-secondary education or related experience
• At least 2 years in a support role is essential
• Strong knowledge of digital tools in financial services
• Em...