Digital Desk Specialist (Waterloo)

The Digital Desk Specialist in the Distributor Relations & Learning team acts as a centralized point of contact for advisors, marketing assistants, back‑office support staff and end customers. The role focuses on promoting and supporting the use of insurance and investment digital tools, provides real‑time operations support and training, and cross‑trains as a Vitality Concierge to support Manulife policy holders. The specialist works independently to handle varying levels of complexity, influence learning initiatives, contribute to strategy, and enhance advisor and customer experience across multiple channels.

Position Responsibilities

• Promote and influence the use of E‑Business Solutions in the insurance and investment space
• Support advisors and back‑office staff in effectively utilizing insurance and investment digital tools to drive adoption and efficiency
• Provide support to Manulife policy holders through cross‑trained responsibilities ...