Found Description
Language(s): Fluent English and native-level German required.
About the role:
Customer Success is a key pillar of Serrala’s revenue organization. The Digital Customer Success Manager with German owns the success of a high-volume portfolio of SMB and Mid-Market customers through a one-to-many and data-driven engagement model.
This role is designed to drive retention, product adoption, and expansion at scale by leveraging automation, digital programs, structured playbooks, and health-based prioritization.
This role applies both operational and commercial approaches to maintain predictable Gross Revenue Retention and identify growth opportunities with Sales. This Customer Success Leader will help shape and execute our Tech-touch strategy in the DACH Region - a high visibility position crucial for retention and growth.
Key Responsibilities
1. Retention & GRR Ownership
- Co-Own Gross Revenue Retention for a larg...
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