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Digital Customer Solutions Specialist

DHL Egypt WLL

Cairo, Cairo Governorate, Egypt Full-time July 20, 2026

Found Description

Role Purpose

The Digital Customer Solutions (DCS) Specialist acts as the key technical bridge between the organization and external business clients utilizing digital shipping channels, APIs, and data feeds. The primary objective is threefold: keeping shipping platforms securely aligned with national customs and regulatory data standards, onboarding and technical support of external customers on core digital applications, and troubleshooting complex integration issues down to payload and log-level root causes to ensure zero business interruption.


Key Responsibilities

  • Monitor national customs regulatory changes, evaluate their impact on digital shipping channels, and translate updates into technical change requests.

  • Lead country-level digital integration projects from technica...

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