Digital Customer Experience Advisor at RONA

Enhance the online shopping journey with RONA as a Digital Customer Experience Advisor. Drive improvements in product discovery and optimization strategies in a hybrid work setting.
This role reports to the Manager of Digital Customer Experience and requires fluency in French. You will focus on data analysis, personalizing customer journeys, and collaborating with cross-functional teams to refine the online shopping experience for customers.
Key Responsibilities:
• Optimize search performance and navigation strategies
• Analyze customer behavior and conduct competitive benchmarking
• Develop product recommendation strategies for site enhancement
• Monitor website performance indicators and identify improvements
• Participate in quality assurance testing for new implementations
Requirements:
• Bachelor’s degree in business, marketing, or related field
• At least 5 years in digital or eCommerce roles
• Proficient in web analytics tools, especially Adobe A...