Digital Client Experience Leader at RBC Bank

Lead digital transformation strategies at RBC Bank as the Senior Director of Cross Border Digital Channel and Client Experience Strategy. Enhance seamless client journeys and elevate service standards.
This senior role requires a strong background in digital strategy management, focusing on improving digital client experiences. With 8-10 years of experience, you'll represent client needs, collaborate with design teams, and assess risks while driving innovative solutions in the digital space.
Key Responsibilities:
• Represent client voice in digital experience enhancements
• Lead design and functionality for digital channels
• Assess risks and inform prioritization for initiatives
• Collaborate with design teams for seamless client journeys
• Develop business cases and analyze ROI for projects
Requirements:
• 8-10 years of experience in digital strategy management
• Strong expertise in developing robust business cases
• In-depth understanding of banking ...