DIGITAL CAMPUS - IAM IT Operation and Service, Albacete

Airbus Helicopters is recruiting an IAM IT Operations and Service Manager at its Digital Campus in Albacete, Spain.

This role is part of the Identity and Access Management Product Service Line within the Infrastructure Digital Platforms department.

Responsibilities

The role involves:

• Support (RUN Operations):
  • Perform ITIL-based support processes, including incident, problem, change, configuration, and event management.
  • Analyze error messages, diagnose system failures, and take corrective actions, escalating to L3 and vendors as needed.
  • Conduct daily checks, troubleshoot, and propose improvements to known processes.
  • Cover restricted perimeter activities and operational tasks.
• Technical Support Operations Management:
  • Act as technical backup for F5 and Access Product Managers.
  • Lead change executions on Access Products with external administrators.
• Au...