Digital Business Operations & Service Assurance Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

• Channel & API Performance Management
  • Monitor end-to-end digital channel health (web and app) to ensure uptime, stability, and responsiveness.
  • Track API performance metrics (success rate, latency, error rate) and identify trends impacting customer transactions or experience.
  • Coordinate with IT and vendor partners to validate service degradations and ensure timely restoration of performance levels.
  • Provide business impact assessments for performance issues, linking outages or slowdowns to customer experience and revenue.
• Recovery Operations
  • Act as the first line of business response during channel or API incidents, ensuring quick coordination with Digital...