Digital Adoption Specialist at Toromont Cat

Drive digital engagement with Toromont Cat as a Digital Adoption Specialist based in the Maritimes. Help customers leverage digital tools for impactful operations and seamless onboarding.
This full-time role emphasizes training and support for both customers and internal sales teams. You will actively promote digital tools, monitor platform usage, and guide onboarding processes during machine deliveries. Collaborating closely with customers and various teams, you'll elevate digital engagement and ensure clear communication of value and efficiency.
Key Responsibilities:
• Identify customer digital engagement opportunities and conduct training
• Support account setup and onboarding during machine deliveries
• Monitor platform usage and clean data with Digital Operations
• Educate internal teams on onboarding and digital tools
• Track digital performance and devise improvement strategies
Requirements:
• 3-5 years in digital/eCommerce, contact-center experience p...