Found Description
Location: Angeles City, PH
Overview
MCI is a tech‑enabled business services company providing Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries.
Position: Dialer Specialist
Responsible for managing and optimizing automated dialing systems, including configuration, monitoring, troubleshooting, and collaboration with operations, analytics, and compliance teams to maximize productivity.
Key Responsibilities
- Configure and optimize dialer settings, including dialing modes, pacing algorithms, and call distribution strategies to maximize agent productivity and campaign performance.
- Monitor dialer performance metrics such as dialing penetration, connect rates, and abandon rates, and make adjustments as needed.
- Coordinate with campaign managers, supervisors, and team leaders to set up and launch outbound calling campaigns.
- Manage c...