Found Description
Position Overview
MCI is a leading tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO) and cloud technology solutions across multiple industries. This role focuses on monitoring and managing dialing platforms and related applications to support call‑center operations.
Key Responsibilities
- Configure systems for multiple applications, install and update software on local and remote machines.
- Provide daily operational support, training and troubleshooting for software issues.
- Prepare calling lists and load data into CRM systems.
- Develop expertise in dialing platform functions and capabilities.
- Coordinate with external vendors to resolve performance issues and implement preventive measures.
- Analyze system performance, propose performance‑improving actions.
- Manage regulatory compliance, audits and investigations to keep systems com...