Found Description
MCI is a fast-growing tech-enabled business services company operating in the United States and multiple countries. Their contact centers deliver Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across various industries.
Key Responsibilities
- Perform system configurations for multiple applications and install software on local and remote machines; manage updates to minimize downtime.
- Provide daily operational support, training, and troubleshooting for software issues.
- Prepare and load calling lists into various CRM systems.
- Develop expertise in the capabilities of different dialing platforms.
- Work with external vendors to resolve critical performance issues and implement preventive measures.
- Analyze system performance versus requirements and recommend improvements.
- Understand regulatory compliance requirements; manage audits and investigations to ensure system co...