Found Description
Join Interfile, one of South Africa’s leading fintech companies in the Electronic Bill Presentment and Payment space. Be part of a team delivering large‑scale technology solutions and innovative projects used by millions of people across corporate and government sectors.
Responsibilities
- Professionally handle incoming calls and emails from DHA IRE users, providing detailed technical assistance.
- Strive for first‑call resolution and deliver in‑depth one‑on‑one support over the phone.
- Receive, log, and assign support requests in accordance with Client SOP and SLA standards.
- Maintain meticulous logs of all calls, ensuring accurate classification, client details and resolution descriptions.
- Provide comprehensive guidance to users, applying troubleshooting techniques to resolve non‑standard situations.
- Identify and diagnose application problems, applying a robust problem‑solving approach and escalating to ...