Found Description
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Bank Policies and Policy Standards
- Understand and manage risks and risk events (incidents) relevant to the role
Overall Job Purpose
- Provide second level specialist support to the Business Unit for all system related incidents and queries within the System Back Office Department
- Ensure effective maintenance of relevant systems
- Implementation of Small Enhancements
- Areas supported
- Clearing & Settlement
Key Accountabilities
1. Accountability: Investigation & Management of System Related Incidents
- Receive queries from various departments, either telephonically or on the call logging system (Service Now/Service First) to resolve system related incidents pertinent to the Merchant Services or Clearing & Settlement ...