DevOps Support Engineer

**About TechBiz Global**
TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.
With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.
**Responsibilities**:
- Manage support tickets using CRM tools.
- Provide front-line technical support with exceptional customer service via Zendesk and Teams meetings.
- Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues.
- Document all incoming cases reported by end-users via telephone, ticketing system, and other ...