Desktop & Workplace Support Engineer

We are looking for a customer-focused Desktop & Workplace Support Engineer to provide onsite and remote technical support for customers' endpoint computing environments, including desktops, laptops, peripherals, and workplace technologies. The successful candidate will work closely with customers, technical teams, and the Sales team to deliver high-quality IT support and provide technical expertise during solution design, demonstrations, and customer engagements.

Responsibilities

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Install, configure, deploy, and maintain endpoint devices.
• Perform device imaging, software packaging, patch management, and operating system upgrades.
• Support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.