Found Description
Position Overview
Desktop Technician – Global Service Desk (GSD) – Madrid, Spain. Reports to the Director, Global Service Desk. Provide frontline support for desktop computers, applications, and mobile devices across the EMEA region.
Responsibilities
- Deliver end‑to‑end IT support for global users via ServiceNow, in‑person, and remote channels.
- Provision and support Apple (Mac) and Dell devices, including imaging, configuration, deployment with M365 and Okta (SSO/MFA).
- Manage user identity and access using Active Directory and Okta, ensuring secure authentication and compliance.
- Perform hardware lifecycle management: onboarding, offboarding, asset tracking, inventory control.
- Troubleshoot macOS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications.
- Create and maintain knowledge‑base articles and SOPs; support critical meetings and executive IT needs.