Desktop Technician

Position OverviewDesktop Technician – Global Service Desk (GSD) – Madrid, Spain. Reports to the Director, Global Service Desk. Provide frontline support for desktop computers, applications, and mobile devices across the EMEA region.ResponsibilitiesDeliver end‑to‑end IT support for global users via Service Now, in‑person, and remote channels.Provision and support Apple (Mac) and Dell devices, including imaging, configuration, deployment with M365 and Okta (SSO/MFA).Manage user identity and access using Active Directory and Okta, ensuring secure authentication and compliance.Perform hardware lifecycle management: onboarding, offboarding, asset tracking, inventory control.Troubleshoot mac OS/Windows, network, VPN, wireless, printing, AV systems, and enterprise applications.Create and maintain knowledge‑base articles and SOPs;
support critical meetings and executive IT needs.Qualifications3–5 years in desktop/helpdesk support with strong troubleshooting and customer‑service skills.E...