Found Description
Join Aya Healthcare, winner of multiple Top Workplace awards!
The Desktop Support Technician is an intermediate-level, customer-facing technical support professional responsible for independently resolving escalated Tier 1 issues, handling complex desktop and user support matters, and delivering high-quality IT service.
This role requires strong analytical troubleshooting ability, professional communication skills, and consistent adherence to Service Level Agreements (SLAs). Performance is measured by technical resolution capability, documentation quality, SLA compliance, and customer satisfaction outcomes.
This role does not include infrastructure engineering, systems architecture, or enterprise platform ownership.
Advancement to this position is performance-based and not tenure-based.
This position will be hybrid (remote/in office).
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