Found Description
Role Summary
Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
Responsibilities & Tasks
- IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
- Monitoring and maintaining computer systems, video conferencing, and networks within the office
- Follow SOP documentation and elevate issues appropriately to higher-level staff
- Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
- Working closely with the IT support team to learn and identify issues in the office
- Mobile support: iOS, Android, Windows Mobile
Experience, Skills and Qualifications Required
- Strong service-oriented mentality
- Excellent communica...