Found Description
Key Responsibilities:
- Provide first and second-level support for Windows and Chrome OS Flex desktops and laptops.
- Troubleshoot hardware, software, network, and peripheral issues.
- Experience in managing user accounts, permissions, and access in Active Directory (AD).
- Experience in Installing, configuring, and maintaining applications, including healthcare software that comply with HIPAA and other regulatory standards.
- Assist in maintaining IT inventory and asset management.
- Document incidents, changes, and resolutions in the ticketing system.
- Escalate complex issues to higher-level support as required.
- Participate in IT projects, upgrades, and migrations.
Skills & Qualifications:
- Minimum 3 years of experience in desktop support role.
- Strong knowledge of Windows 10/11, Chrome OS Flex, and common enterprise app...