Found Description
Optimum Solutions (Registration Number: N) Job Responsibilities
- Role : Desktop Support Specialist
- Must have overall 5+ years working experience in Desktop Support
- 3+ years working experience in Assisting VIP users end-to-end.
- Provide support on IT request and break-fix to employees in person and through phone calls, chats and emails.
- Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
- Respond quickly to cyber, malware alerts and location outages.
- Utilizeremote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
- Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
- User Coaching: Conduct one-on-one or group training sessions to help users improve their technical skills a...
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