Found Description
Desktop Support Specialist
We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations.
Responsibilities
- Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface and more.
- Troubleshoot and resolve hardware, software, and network issues.
- Collaborate with internal teams and vendors to ensure seamless IT operations.
- Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Contribute to process automation and continuous improvement initiatives.
Qualifications
Education
Bachelor's degree in IT or equivalent work experience is essential.
Experience
4+ years of IT operations experience in large-scale environments (4000+ users). At least 3 years of experience supporting IT operations within the banking sector. ...