Found Description
Join Blue Ant Media as the Senior Manager for Desktop Support, where your leadership will enhance our end-user support efforts. This hybrid role in Toronto mandates a minimum of three days on-site each week.
In this newly created role, you will lead a dedicated team to ensure the delivery of high-quality technical assistance. Your responsibilities will include the management of desktop support operations and the training of team members to resolve complex user issues efficiently. You'll also be an escalation point for intricate hardware and software concerns.
Key Responsibilities:
• Lead the desktop support team to ensure responsive service
• Assign and monitor support tickets for timely resolution
• Manage configuration and upgrades of desktop technology
• Maintain inventory and asset records thoroughly
• Coordinate support activities with other IT teams
Requirements:
• Bachelor’s degree in IT or equivalent experience preferred
• 5+ years in desktop suppo...
In this newly created role, you will lead a dedicated team to ensure the delivery of high-quality technical assistance. Your responsibilities will include the management of desktop support operations and the training of team members to resolve complex user issues efficiently. You'll also be an escalation point for intricate hardware and software concerns.
Key Responsibilities:
• Lead the desktop support team to ensure responsive service
• Assign and monitor support tickets for timely resolution
• Manage configuration and upgrades of desktop technology
• Maintain inventory and asset records thoroughly
• Coordinate support activities with other IT teams
Requirements:
• Bachelor’s degree in IT or equivalent experience preferred
• 5+ years in desktop suppo...
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