Found Description
Responsibilities
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
- Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is to return call within 15 mins of the dropped or missed call.
- Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor (including but not limited to Intel, AMD, MAC) based desktops, notebooks, printers, iPads, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
- Installation of Customer access and in-house app...
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