Desktop Support Engineer

• Google IT Support Professional Certificate
• Microsoft 365 Certified: Fundamentals (MS-900)
• ITIL Foundation (for service/support basics)
• Cisco Certified Support Technician (CCST IT Support)

This position provides the desktop support for the first contact point for customers; you will be responsible for providing prompt assistance to customers, addressing a range of IT topics and issues. In addition, you will ensure that software, licenses and operations comply with standards.

• Perform Desktop Support services to users – receive, prioritize, document and actively resolve end user help requests.
• Escalate incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging of devices.
• Perform tech refresh on devices.